All-Round Administrative Assistant
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Job Description
All-Round Administrative Assistant supporting day-to-day operations for an Australian technology services provider. Scheduling, communication, and administrative support for smooth operations.
Responsibilities:
- Answer incoming calls professionally and ensure a positive first point of contact
- Make outbound calls for scheduling, confirmations, follow-ups, and coordination
- Take accurate messages and ensure timely communication of key information
- Handle enquiries with clarity, patience, and a solutions-focused approach
- Maintain professional and friendly communication across all interactions
- Manage and maintain calendars for school visits
- Coordinate schedules across multiple stakeholders to avoid conflicts
- Send confirmations, reminders, and updates to ensure smooth attendance and follow-through
- Reschedule or adjust appointments as needed with minimal disruption
- Ensure all scheduling systems are consistently accurate and up to date
- Perform general administrative duties including data entry and document management
- Maintain accurate records, databases, and internal systems
- Organise files and ensure information is properly stored and easy to access
- Support operational workflows and assist with day-to-day coordination tasks
- Help streamline administrative processes where improvements are identified
- Provide reliable support to internal teams to ensure smooth daily operations
- Assist with basic coordination tasks across departments
- Ensure tasks are followed through accurately and completed on time
- Act as a dependable point of support for general business needs
Requirements:
- Proven experience in administrative support, scheduling, customer service, or similar roles
- Excellent attention to detail with strong organisational skills
- Confident and professional phone manner
- Strong written and verbal communication skills
- Ability to manage multiple tasks and priorities efficiently
- High level of reliability, accountability, and consistency
- Comfortable working independently with minimal supervision
- Experience using scheduling tools, calendars, or basic CRM systems is an advantage
- Problem-solving mindset with a proactive approach to daily tasks
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