APAC Pre-Sales & Engagement Specialist – 12-Month Fixed-Term Contract
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Job Description
Pre-sales and customer engagement specialist demonstrating Dimensions and Altmetric for Digital Science. Supporting customer adoption and reseller training across APAC from Australia.
Responsibilities:
- Deliver tailored demonstrations of Dimensions and Altmetric aligned with prospects’ business challenges
- Assess prospect requirements and pain points and tailor product pitches
- Collaborate with Sales on demo strategies and provide real-time prospect support
- Identify complex solution needs and involve Solutions Architects or specialists
- Lead trial implementation sessions and provide hands-on training
- Contribute to proposals and RFP/RFI responses
- Support prospective APAC reseller partner conversations with product demonstrations
- Train confirmed reseller partners on Dimensions and Altmetric, including coordinating local-language training
- Support Academic and Government & Funder customers with feature adoption and best practices
- Deliver web-based customer training and onboarding
- Monitor usage and engagement to identify additional support opportunities
- Identify churn risks and growth opportunities and work with internal teams
- Serve as the primary technical advisor during the sales process
- Document prospect and customer feedback and use cases for Sales, Product, Marketing, and Customer Experience teams
- Maintain deep product knowledge and share updates with internal teams and customers
- Monitor industry trends and competitor offerings
- Conduct client and prospect webinars
- Produce FAQ, knowledge content, and internal documentation
Requirements:
- Proven experience in pre-sales, product sales, and/or customer engagement, ideally within a SaaS or technology-driven organization
- Technical proficiency and ability to quickly learn and confidently demonstrate product functionality
- Excellent communication skills and ability to translate technical concepts into business value for diverse audiences
- Confident public speaking for virtual meetings, webinars, and conferences
- Organized, detail-oriented, autonomous self-starter comfortable in a fast-paced, remotely distributed environment with ambiguity
- Ability to manage multiple pre-sales and post-sale customer engagements simultaneously
- Patient and empathetic approach with a passion for customer advocacy
- Must reside in Australia
Benefits:
- Investment in innovative businesses and technologies advancing open, efficient, and effective research
- Diverse and inclusive workplace
- Equal opportunity employment
- Supportive culture focused on collaboration, openness, community, and professional growth
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