Senior Pre-Sales, CSM
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Job Description
Pre-sales and customer success leader helping Quicklizard sell and implement retail pricing SaaS across the Americas. Managing customers, demos, integrations, adoption and renewals.
Responsibilities:
- Manage and grow US and Latin America customers
- Own the full customer journey from first demo to go-live, adoption and renewal
- Serve as the main day-to-day contact for a portfolio of customers
- Lead onboarding and go-live by gathering requirements and translating pricing logic into strategies and business rules
- Coordinate data integration with implementation and R&D teams
- Train users, drive adoption and recommend pricing strategy improvements
- Run business reviews tied to customer KPIs including margin, revenue and price competitiveness
- Identify renewal risks and expansion opportunities with Account Executives
- Feed customer requests and feedback to product
- Partner with Account Executives on Americas opportunities from discovery to signature
- Lead business and technical discovery of pricing processes, data sources, ERP, e-commerce, POS and competitive data needs
- Build and deliver tailored demos, workshops and proof-of-value environments in English and Spanish
- Map prospect use cases to pricing strategies, rules and integrations and scope implementation
- Own technical and functional sections of RFPs, RFIs and security questionnaires
- Ensure clean handover from sales to onboarding
- Report to the Director of Sales and collaborate with Account Executives, implementation, R&D and product teams
Requirements:
- 5+ years of experience across pre-sales or solutions engineering, customer success and account management, in B2B SaaS or retail technology
- Background in retail, including categories, promotions, pricing and assortment
- Technical fluency with data, data feeds, APIs and system integrations
- Strong demo and presentation skills with pricing managers, category managers and C-level executives
- Fluent professional English and Spanish, written and spoken
- Based in Mexico or the US, with the right to work there
- Available for regular travel to customers and prospects in the region
- Ability to work remotely across time zones and build processes in a growing region
- Nice to have: pricing experience in retail, price optimization, revenue management or competitive price monitoring software
- Nice to have: familiarity with SAP, Oracle, Salesforce Commerce Cloud, Shopify or VTEX
- Nice to have: advanced Excel, SQL or Python
- Nice to have: experience with AI or machine-learning based products
- Nice to have: Portuguese
- Nice to have: experience with a CRM such as HubSpot
Benefits:
- Fully remote from Mexico or the US
- Competitive compensation package
- Global, experienced team in retail pricing
- Direct impact on new revenue and customer retention
- Opportunity to shape how Quicklizard sells to and serves customers across the Americas
- Role combining commercial and technical work
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