Principal Solution Consultant – Pre-Sales
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Job Description
Principal Solution Consultant showcasing Neuron7.ai’s AI-powered service-intelligence SaaS. Leading discovery, demos, proofs of concept, ROI modeling, and technical validation for enterprise customers.
Responsibilities:
- Lead deep-dive discovery sessions to understand prospects' Contact Center and Field Service workflows, data availability, and pain points
- Configure and deliver tailored product demonstrations showing specific customer use cases and business impact
- Define success criteria and manage the scope of pre-sales proofs of concept
- Work with customer Subject Matter Experts to validate AI predictions and collect iterative feedback
- Partner with the sales team to build ROI models around First Time Fix Rate, Truck Rolls, and Average Handling Time
- Lead responses to RFPs, RFIs, and InfoSec questionnaires
- Ensure customers are comfortable with the company's architecture and security
- Act as the feedback loop between the market and the Neuron7 Product team
- Advocate for product capabilities that will help close future business
Requirements:
- Applicants must be currently authorized to work in the United States on a full-time basis
- 5+ years of experience in Solution Consulting / Sales Engineering for SaaS product companies
- Enterprise selling experience and ability to navigate complex, multi-stakeholder sales cycles
- Deep functional knowledge of Contact Center and Field Service use cases
- Understanding of triage, dispatch, parts management, and the "break-fix" lifecycle
- Experience with customers in Manufacturing, Medical Devices, or High Tech is highly preferred
- Functional knowledge of ServiceNow, Salesforce (Service Cloud/FSM), Microsoft Dynamics, or Oracle CX ecosystems
- Ability to read and understand data structures
- Comfort discussing APIs, data ingestion, and cloud security with IT stakeholders
- Exceptional presentation skills
- Ability to command a room of executives and whiteboard workflows with service managers
Benefits:
- 100% remote position
- Up to 30% travel for customer meetings and presentations, in-person office trainings in San Jose, and industry conferences
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