Appointment Setter
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Job Description
Bilingual Appointment Setter focusing on outbound cold calling to secure appointments for a demolition company. Maintains CRM and supports business operations.
Responsibilities:
- Lead Generation and Appointment Setting
- Cold Outreach: Conduct outbound calls to general contractors, property managers, and tradespeople to introduce the company and establish initial contact.
- Pitching Services: Clearly communicate the company’s demolition and clean out services using simple, industry appropriate terminology without selling or quoting prices.
- Qualified Bookings: Secure appointments for the business owner or internal team by confirming interest and availability.
- Bilingual Communication: Utilize English and Spanish as needed to handle diverse business to business conversations.
- Objection Handling: Respond calmly and professionally to pushback, questions, and rejection while maintaining consistent tone and confidence.
- CRM Management and Data Accuracy
- Contact Documentation: Accurately capture and log names, emails, phone numbers, addresses, and detailed call notes after every interaction.
- CRM Updates: Maintain clean and up to date records inside Jobber and Go High Level.
- Lead Categorization: Properly tag and organize contacts based on cold, warm, hot, past client, or referral potential.
- Data Integrity: Ensure information entered is complete, accurate, and usable for long term follow up and marketing efforts.
- Backend Operations and Automation Support
- Automation Support: Assist with triggering and managing follow up automations based on call outcomes and lead status.
- CRM Synchronization: Support the alignment of data between Jobber and Go High Level so both systems remain consistent.
- Workflow Support: Help maintain backend workflows so no leads or opportunities fall through the cracks.
- Intake and Documentation: Assist with forms, submissions, and internal documentation tied to lead intake and job tracking.
- Internal Coordination and Process Improvement
- Team Collaboration: Work closely with the owner, office manager, and admin team to follow SOPs and daily priorities.
- Task Delegation Support: Take ownership of recurring operational tasks to free up internal staff for revenue generating work.
- Process Awareness: Identify inefficiencies, gaps, or breakdowns in workflows and communicate improvement opportunities.
- Consistent Execution: Maintain daily discipline, accountability, and follow through without requiring close supervision.
Requirements:
- Previous experience with cold calling or appointment setting in a B2B environment
- Comfortable speaking with business owners, contractors, and decision makers
- Strong communication skills with a calm, confident, and professional tone
- Ability to quickly learn construction related terminology such as interior demolition, exterior demolition, selective demo, and full demo
- Experience working with CRMs or backend business systems
- Highly organized with strong attention to detail and data accuracy
- Self motivated and able to manage tasks with minimal supervision
- Comfortable handling rejection and maintaining consistency day to day
- Teachable and open to learning new systems and processes
- Business minded with the ability to understand workflows and operational priorities
- Bilingual English and Spanish Preferred but Not Required
- Experience in construction, demolition, or property management environments
- Familiarity with Jobber or Go High Level
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