Bilingual Medical Appointment Setter
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Job Description
Bilingual Medical Appointment Setter responsible for patient scheduling and communications with healthcare teams. Managing high call volumes and providing information in both English and Spanish.
Responsibilities:
- Atender un alto volumen de llamadas telefónicas y responder correos electrónicos de manera profesional y amable.
- Programar citas para pacientes nuevos y existentes de acuerdo con las políticas de la clínica, la disponibilidad del médico y los expedientes médicos.
- Comunicarse con los pacientes para confirmar, reprogramar o cancelar citas.
- Mantener los expedientes de los pacientes actualizados y precisos en nuestro sistema de historia clínica electrónica (HCE).
- Responder a las preguntas de los pacientes y proporcionar información general sobre nuestros servicios.
- Colaborar con otros miembros del equipo para garantizar un flujo de trabajo fluido y eficiente.
Requirements:
- Mínimo un año de experiencia laboral en campañas del sector salud dirigidas a clientes en Estados Unidos
- Plus: experiencia directa en agendamiento de citas médicas.
- Idiomas: inglés avanzado (B2-C1), con fluidez y empatía para comunicarse con familias en procesos sensibles.
- Actitud: vocación de servicio, atención al detalle y compromiso con la excelencia.
Benefits:
- Brindamos las mejores experiencias laborales para ofrecer los mejores resultados a nuestros clientes.
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