Admissions Coordinator – Outbound Calling Appointment Setter
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Job Description
Outbound Admissions Coordinator providing operational support to Health Advisors at Pompa Program. Responsible for managing client appointments, ensuring readiness, and maintaining communication with clients.
Responsibilities:
- Actively monitor Health Advisor calendars to ensure appointments are accurately scheduled, confirmed, and balanced.
- Confirm that all required pre-appointment steps are completed prior to the Health Advisor session.
- Conduct light, early-stage pain discovery to understand the client’s primary concerns, motivations, and goals at a high level.
- Communicate with clients via text, phone, and email to confirm attendance, readiness, and expectations.
- Maintain frequent, clear communication with Health Advisors regarding client readiness, scheduling changes, and key insights.
- Track appointment status, confirmations, changes, and client readiness indicators.
Requirements:
- Strong organizational and time-management skills
- Experience in client coordination, scheduling, or support roles preferred
- Comfort working in CRM systems and digital communication tools
- Confident, warm, and professional communication style
- High attention to detail and follow-through
- Ability to gather and document client information without advising or diagnosing
Benefits:
- Health, Dental, Vision, Life Insurance options
- PTO and paid company holidays
- Opportunities for professional growth and career advancement
- Remote work environment
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