Medical Appointment Setter, Outreach Coordinator
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Job Description
Medical Appointment Setter managing appointment schedules and healthcare outreach coordination tasks remotely. Involves verification of provider information and maintaining accurate appointment records.
Responsibilities:
- Research and generate qualified provider leads using public databases and online resources
- Verify provider information including specialty eligibility, contact details, and office hours
- Conduct outbound calls to medical practices following provided scripts
- Schedule appointments based on availability and internal booking guidelines
- Capture accurate appointment details including provider information and notes
- Confirm scheduled appointments and coordinate updates with the internal team
- Ensure providers receive correct meeting links or call details before appointments
- Maintain accurate lead records, call notes, and appointment tracking in CRM systems
- Record appointment times accurately based on Pacific Time
- Provide timely updates regarding appointment status and scheduling changes
Requirements:
- Experience in appointment setting, outbound calling, or healthcare outreach preferred
- Strong phone communication skills with a professional and confident tone
- Ability to follow structured outreach scripts and internal processes
- Comfortable using CRM tools, calendars, lead lists, and documentation systems
- Strong attention to detail and accuracy when recording information
- Ability to manage schedules across time zones
- Strong organizational and time management skills
- Reliable internet connection and quiet remote work environment
Benefits:
- Remote work
- Supportive team environment
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