Inbound Sales & Appointment Specialist
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Job Description
Inbound Sales & Appointment Specialist converting inbound leads for a U.S. cleaning company. Responsible for managing customer inquiries and scheduling appointments in a performance-driven environment.
Responsibilities:
- Manage all inbound leads and customer inquiries via phone, text, and CRM (Housecall Pro)
- Respond quickly to new inquiries and follow up with potential customers
- Schedule appointments and manage booking coordination
- Provide clear, friendly, and professional customer communication
- Convert inbound leads into booked services using consultative sales techniques
- Upsell recurring service plans (monthly, quarterly, biannual) and one-time cleanings
- Apply a quarterly-first sales approach with strategic downselling when appropriate
- Maintain accurate CRM records for all customer interactions and job details
Requirements:
- Fluent English with clear, neutral, and professional verbal communication
- Experience in phone-based sales, inbound closing, or appointment setting
- Comfortable working with CRM systems (Housecall Pro or similar)
- Ability to manage multiple customer conversations efficiently
- Preferred Traits
- Friendly, warm, and naturally conversational tone
- Strong ability to build trust quickly over the phone
- Comfortable handling objections and guiding hesitant customers
- Highly organized with strong attention to detail
- Self-motivated and driven by performance and results
- Coachable and open to feedback and process improvement**
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