Associate Account Manager, Small Business
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Job Description
H&R Block payroll account manager managing accurate, compliant multi-state payroll services for small-business clients. Handling tax filings, payroll records, and client inquiries.
Responsibilities:
- Serve as the primary payroll contact for a portfolio of assigned clients
- Process payroll-related actions, including status changes, separations, tax changes, deductions, and direct deposits
- Apply for and maintain State and Local Withholding IDs; update rates as required by regulation changes
- Ensure payrolls are processed accurately and on schedule, including regular wages, overtime, bonuses, tips, and other premium payments
- Review, verify, and reconcile payroll data in accordance with payroll guidelines and compliance requirements
- Provide clear and timely responses to client inquiries on payroll, policies, and benefits-related topics
- Manage payroll processes across multiple states and ensure compliance with varying jurisdictional requirements
- Maintain and update employee payroll records and documentation
- Support payroll year-end activities, including W-2/1099 issuance and compliance reporting
- Prepare and file quarterly and annual payroll tax forms; process amended returns when necessary
- Distribute federal and state payroll filings to clients and respond to related inquiries
- Understand and facilitate related payroll services such as workers' compensation reporting and timekeeping systems
- Interpret and process various earnings and deductions, including garnishments, benefits, and retirement contributions
Requirements:
- High school diploma or equivalent
- 3+ years of experience in payroll processing, preferably in a multi-state environment
- Strong working knowledge of federal, state, and local payroll regulations
- Experience with employer account registrations, such as state withholding and SUI
- Experience filing and amending quarterly/annual payroll tax forms, such as 941, 940, and state equivalents
- Familiarity with payroll platforms and systems such as ADP, Paychex, Gusto, or similar
- Excellent written and verbal communication skills
- High attention to detail and strong organizational skills
- Ability to manage multiple client accounts and deadlines effectively
Benefits:
- Medical and prescription drug coverage for qualifying associates and eligible dependents
- H&R Block Retirement Savings Plan (401(k) Plan)
- Employee Assistance Program
- (Virtual) fitness center programs
- Associate discount program
- Business Travel Accident Insurance
- Associate Tax Prep benefit
- Competitive pay
- Comprehensive benefits
- Continuous learning
- Support for life both in and outside of work
- Incentive compensation or short-term incentive plans may provide additional earnings
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