Associate Director, Field Tools – Commercial & Medical Affairs
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Job Description
Associate Director managing field technology tools supporting BeOne’s oncology portfolio commercialization in North America. Driving AI-enabled insights, platform adoption, data quality, and cross-functional technology delivery.
Responsibilities:
- Serve as a strategic business partner for North America Commercial and Medical Affairs Field Leadership teams
- Support functional priorities and execution through platform and technology services
- Build and execute roadmaps for Field insights solutions with local stakeholders
- Enable and leverage AI solutions in field tools for rapid insights generation and automation
- Translate local execution strategies into customer and business insight requirements
- Gather business requirements and work with platform owners and vendors to deliver solutions
- Oversee reporting operations and data quality for business insights
- Lead resource allocation and prioritization across regions
- Collaborate with vendors, developers, and stakeholders throughout the development lifecycle
- Drive adoption and confidence in Field Tools and technology platforms
- Co-lead training curriculum development and monitor tool utilization
- Implement technology solutions to streamline territory management, engagement planning, performance tracking, and business reviews
- Identify automation opportunities for manual business processes
- Coordinate enhancements across Sales, Market Access, Regional Marketing, and Medical Affairs
- Oversee release planning, compliance and data privacy reviews, hyper-care support, communications, training, office hours, and change management
- Drive standardization of Field Tools and functionality across markets
- Organize cross-functional, multi-workstream initiatives involving technology teams and stakeholder groups
- Establish project management practices, manage interdependencies, and prioritize resources
- Oversee technical operations and field support, including access management, platform availability, refreshes, inquiries, communications, outages, upgrades, and maintenance
- Coordinate with Marketing Promotions teams to make digital content and multimedia available to field teams
- Lead technical data operations and stewardship, including territory changes, IC credit reassignment, and affiliation changes
- Build a support team and establish support SLAs and frameworks
- Ensure integrity, consistency, and quality of reporting and ad hoc analytics layers
- Enable self-service analytics and custom report development
- Collaborate on secondary data needs and organize related training and awareness
- Maintain alignment with business leaders on strategic priorities and emerging needs
- Promote best practices for platform enhancement and software development lifecycle processes
- Ensure operational reliability and readiness before production through QA testing, UAT support, and production transition reviews
Requirements:
- 10+ years of relevant Biotech or Pharmaceutical industry experience, or a Master’s degree with 7+ years of relevant experience
- Deep understanding of Commercial and Medical Affairs business applications and technology solutions
- Good team management skills, both direct and matrix
- Strong data knowledge with pharmaceutical business knowledge and technical aptitude to define and advance commercial solutions
- Understanding of best practices around Technology Product Management and Technical Product Support
- Experience working in a fast-paced environment servicing a large number of Field users
- Excellent written and verbal communication, presentation, and project management skills
- Ability to coordinate needs assessments across the commercial organization and deliver comprehensive solutions
- Ability to work well within a matrixed environment and build solid relationships across the organization
- Exceptional analytical and problem-solving skills and solid business acumen
- Ability to manage and provision large amounts of data to enable business analysis with high performance and trust
- Ability to articulate complex technical problems and solutions to a wide business audience and communicate solution value
- Ability to identify operational weakness and implement corrective action or plans
- Proven ability to grow and develop others
- Bachelor’s degree in Science, Engineering, Information Management, or related field
- Estimated travel of 10–15%, primarily for key planning sessions, workshops, or major launch initiatives
Benefits:
- Non-Commercial roles eligible for annual bonus plan
- Commercial roles eligible for incentive compensation plan
- Discretionary equity awards
- Employee Stock Purchase Plan
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- FSA/HSA
- Life Insurance
- Paid Time Off
- Wellness
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