Bilingual Customer Consultant, French and English
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Job Description
Bilingual French & English Customer Consultant providing excellent support to customers via multiple channels. Troubleshooting issues and ensuring seamless experience in a remote environment.
Responsibilities:
- Providing support to French-speaking customers via phone, email and chat
- Troubleshooting technical and account-related issues
- Guiding users through platform features and functionality
- Ensuring an excellent customer experience at every interaction
- Gathering customer feedback to support service improvements
Requirements:
- Fluent French and English (C1/C2 level)
- Previous customer support experience is a plus
- Strong communication and problem-solving skills
- Ability to work in a fast-paced digital environment
- Customer-focused mindset
Benefits:
- Health insurance
- Multicultural and international environment
- Career development opportunities
- Remote work within Portugal
- Permanent contract after 6 months
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