Business Development Manager – Global, Retail Solution
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Job Description
Global Business Development Manager developing retail solutions partnerships for SGS, the world’s leading testing, inspection, and certification company. Driving international client growth, agreements, and complex project delivery.
Responsibilities:
- Develop strategic and durable partnerships between SGS and assigned global clients, engaging Director- and VP-level stakeholders
- Identify and develop new revenue opportunities within the client base with the SGS network and global Technical Competence Team
- Manage implementation and delivery of diverse and complex client-specific global projects, ensuring contractual obligations and deliverables are met
- Develop long-term sustainable business partnerships with key international clients
- Report SGS performance directly to clients’ senior management teams
- Drive strategic growth and development of key international clients
- Develop and implement client-specific Global Key Account Development Plans aligned with client drivers and needs
- Act as the primary liaison between SGS and client management teams to manage existing global programs according to client KPIs
- Supervise deployment and enhancement of global cooperative agreements across the SGS network
- Coordinate with global technical teams before new project deployments to establish execution structures and technical support
- Manage investigation and resolution or remediation of client concerns, complaints, and claims
- Identify and mitigate risks related to poor performance and client expectations
Requirements:
- Minimum 5 years of relevant experience in B2B sales, business development, or commercial roles within services and solutions-based environments
- Proven hunter sales background with success in new business acquisition, long-term client relationship building, and upsell/cross-sell
- Ability to contribute to and lead a global business development strategy
- Experience identifying growth opportunities and building scalable sales approaches across regions
- Experience selling multi-service or solution-based offerings across multiple customer needs
- Established professional network within retailers and/or consumer brands in Europe preferred
- Negotiation of Global Master Agreements/Global Frame Agreements is mandatory
- Experience selling into multinational or cross-border environments
- Experience working with international stakeholders and coordinating internally across regions or service lines
- Experience in fast-paced, target-driven environments while managing multiple opportunities and priorities
- Experience within the TIC sector is an advantage
- Fluent English required; additional European languages are a strong advantage
Benefits:
- SGS university and Campus for continuos learning options
- Benefits platform
- Hybrid working model
- Supportive and inclusive work environment
- Professional growth and personal development opportunities
- Multinational environment with colleagues from multiple continents
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