Care Manager
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Job Description
Care Manager coordinating whole-person behavioral health services for Trillium Health Resources members. Developing care plans and connecting North Carolina members with providers and community resources.
Responsibilities:
- Provide comprehensive, whole-person care management to members within a managed care environment.
- Serve as the primary point of contact for assigned members, providing ongoing care management and advocacy.
- Conduct comprehensive assessments of member needs using person-centered planning methods and organizational tools.
- Develop, implement, and monitor individualized care plans with members, families, and multidisciplinary support teams.
- Coordinate services across providers, agencies, and community resources to address physical, behavioral, and social health needs.
- Ensure assessments and care plans are updated to reflect changes in member needs and circumstances.
- Ensure alignment with regulatory and organizational requirements.
- Travel within the catchment as required.
Requirements:
- Must meet QP status.
- Fully licensed by the NC governing board regulating Human Services professions; OR fully licensed RN licensed to practice in North Carolina by the NC Board of Nursing with four years of full-time experience with the MH/DD/SA population served; OR master's degree in a human service field with one year of full-time MH/DD/SA experience or qualifying supervised substance-abuse counseling experience; OR bachelor's degree in a human service field with two years of full-time MH/DD/SA experience or qualifying supervised substance-abuse counseling experience; OR bachelor's degree in another field with four years of full-time MH/DD/SA experience or qualifying supervised substance-abuse counseling experience.
- If serving members with LTSS needs, must additionally have at least two years of prior LTSS and/or HCBS coordination, care delivery monitoring, and care management experience; this may be concurrent with QP experience.
- License and/or certification may be accepted as noted above.
- Must have a valid driver's license.
- Must reside in North Carolina and within Trillium's South Central Region or within 75 miles, including Carteret, Craven, Duplin, Jones, Lenoir, Onslow, Pender, Sampson, and Wayne counties.
- Must be able to travel within catchment as required.
- All candidates must pass a drug test as a condition of employment.
- Resume must include employer names, dates of service, average hours worked per week, essential job duties, education details, and licensure/certification information if applicable.
Benefits:
- A collaborative, mission-driven work environment
- Competitive benefits and work-from-home options for most positions
- Opportunities for professional growth in a diverse inclusive culture
- Flexible work schedules with some roles with management approval
- Work-from-home options available for most positions
- Health Insurance with no premium for employee coverage
- Flexible Spending Accounts
- 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year
- NC Local Government Retirement Pension (defined-benefit plan)
- 401k with 5% employer match and immediate vesting
- Public Service Loan Forgiveness (PSLF) qualifying employer
- Quarterly stipend for remote work supplies
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