Care Manager
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Job Description
Care Manager providing behavioral support for patients with sleep disorders in a technology-driven healthcare organization. Delivering life-changing sleep health services through innovative technology and exceptional customer service.
Responsibilities:
- Perform patient care activities delivered through the KOEO platform to support a wide range of clinical sleep programs including case management for new participants, patient therapy adherence on PAP related treatments, medical triage and other KOEO supported clinical treatments.
- Coordinate patient care via the KOEO platform using supported KOEO communication tools that interact with patients, medical professionals and medical equipment personnel to ensure timely and appropriate resolution of participant care issues.
- Patient care is delivered via telephone.
- Establish exceptional customer service relationships with patients and staff as demonstrated by voice tone, written correspondence and verbiage.
- Respond to inquiries and requests from patients or other personnel within given time frames and within established policy.
- Other duties/projects as assigned by the Care Team Supervisor.
Requirements:
- Bachelor's degree OR Experience in a clinical setting OR Experience in customer service, preferably in healthcare.
- Knowledge of operating and maintaining a PAP device.
- Experience in Sleep.
Benefits:
- Health insurance
- Flexible work arrangements
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