Channel Support Specialist
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Job Description
Channel Support Specialist at Backblaze providing support for reseller and MSP partners. Managing communications, orders, and enhancing customer experience through effective collaboration.
Responsibilities:
- Manage Partner Communications: Act as the first point of contact for our resell and MSP partners by managing, triaging, and responding to incoming email requests.
- Own the Order Process: Manage and distribute all incoming Purchase Orders (POs) to the correct teams for accurate and timely processing.
- Own the quote-to-order process for small orders.
- Conduct follow-up calls and emails to partners and customers on open quotes and deal registrations.
- Serve as a key point of contact for both partners and customers.
Requirements:
- 2+ years of experience in a sales support, customer service, operations, or coordination role.
- Strong time-management and multitasking abilities.
- Bachelor’s degree in Business, Marketing, or a related field (Bonus Points).
- Experience working with a CRM (like Salesforce).
- Excellent written and verbal communication skills.
Benefits:
- At Backblaze, we value being fair and good to our customers, partners, and employees.
- Diversity, equity, and inclusion are at the core of our values.
- We are committed to fostering a workforce where all employees feel a sense of belonging.
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