Chief of Staff – Pharmacy Services
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Job Description
Chief of Staff advancing Pharmacy Services strategy, governance, and cross-functional execution for Cigna’s healthcare businesses. Supporting the Managing Director through leadership coordination, communications, and transformation initiatives.
Responsibilities:
- Serve as a trusted advisor and strategic partner to the Managing Director of Pharmacy Services
- Support execution of Pharmacy Services strategic priorities and annual business objectives
- Translate business goals into actionable plans and measurable outcomes
- Monitor key initiatives and provide visibility into risks, dependencies, and opportunities
- Support business reviews, leadership meetings, and strategic planning activities
- Coordinate operating rhythms for the Pharmacy Services leadership team
- Drive follow-up and accountability for key decisions and action items
- Prepare executive presentations, updates, and meeting materials
- Lead and coordinate high-priority cross-functional initiatives
- Partner with Operations, Clinical Services, Revenue Cycle Management, Client Success, Product, Finance, Human Resources, and Health System Services teams
- Facilitate collaboration and issue resolution across stakeholder groups
- Support organizational communications, leadership messaging, employee engagement, and change management activities
- Maintain governance processes and reporting mechanisms
- Develop dashboards, status updates, and executive summaries
- Identify opportunities to streamline processes and improve organizational effectiveness
- Lead strategic projects and analyses for the Managing Director and Pharmacy Services leadership team
- Conduct research, gather insights, and develop recommendations
- Support business transformation, integration, and organizational effectiveness initiatives
Requirements:
- High School Diploma or GED
- 5+ years of experience in healthcare, pharmacy services, consulting, business operations, project management, strategy, or related fields
- Demonstrated success managing complex cross-functional initiatives
- Strong written and verbal communication skills, including executive-level presentations
- Experience working in matrixed organizations and influencing stakeholders without direct authority
- Strong organizational, analytical, and problem-solving skills
- Ability to manage multiple competing priorities while maintaining attention to detail
- Cable broadband or fiber optic internet service with speeds of at least 10Mbps download/5Mbps upload for occasional or permanent home working
- Bachelor's degree or equivalent experience preferred
- Experience in pharmacy services, specialty pharmacy, healthcare operations, or health system services preferred
- Experience supporting senior leaders or executive teams preferred
- Knowledge of healthcare operations, reimbursement, revenue cycle, or clinical service environments preferred
- Experience in organizational change management or business transformation initiatives preferred
Benefits:
- Work at home/remote work arrangement
- Cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload required for home working
- Equal employment opportunity consideration
- Reasonable accommodation for the online application process
- Tobacco-free policy and smoking cessation program eligibility where applicable
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