Claims Manager – Commercial Auto Excess Casualty
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Job Description
Claims Manager overseeing high-severity commercial auto excess casualty claims at Reserv, an insurtech leveraging technology for automation in claims processing.
Responsibilities:
- Lead, mentor, and develop a team of Commercial Auto Excess Casualty Claim Specialists
- Foster a culture of technical excellence, continuous improvement, and data-driven decision-making
- Provide coaching on coverage analysis, litigation strategy, negotiation, and high-severity claim evaluation
- Conduct regular file reviews, performance assessments, and quality audits
- Execute on performance management — attract, hire, retain, and provide a high level of training
- Foster a positive work environment, promote teamwork, and encourage professional growth and development
- Oversee the handling of complex excess casualty claims, ensuring accuracy, timeliness, and compliance
- Implement and maintain best practices for claims handling including claim intake, investigation, evaluation, settlement, and recovery
- Ensure consistent application of Reserv's structured-data workflows and modern claims platform
- Partner with Product and Engineering teams to refine automation tools, improve adjuster workflows, and enhance system capabilities
- Monitor key performance indicators including cycle time, accuracy, severity trends, and customer satisfaction
- Responsible for accuracy and adequacy of all aspects of claim reserving
- Serve as a subject matter expert for MGAs, carriers, brokers, and internal stakeholders
- Collaborate with Underwriting, Actuarial, Account Management, Compliance, and Claim Operations partners to provide insights on claim trends, risk patterns, and emerging exposures
- Participate in client meetings, audits, and stewardship reviews representing Reserv's claims philosophy and performance
- Support onboarding of new programs, ensuring alignment with Reserv's operational standards and client expectations
- Prepare and present comprehensive claims reports, metrics, and analysis to clients; advise on claim trends and loss mitigation
- Guide adjusters on litigation strategy, counsel management, and complex coverage issues
- Review and approve high-value settlement recommendations, coverage positions, and strategic claim decisions
- Develop and implement strategies to mitigate fraudulent claims and ensure compliance with legal and regulatory requirements
- Ensure adherence to multi-jurisdictional regulatory requirements and Reserv's internal best practices.
Requirements:
- 10+ years of commercial auto liability or casualty claims experience, including high-severity or excess layers
- 5+ years of management experience with preference for experience managing in a remote environment
- Prior leadership experience within a carrier, TPA, or MGA environment
- Strong expertise in coverage analysis, litigation management, and catastrophic injury evaluation
- Excellent communication and relationship-building skills with internal teams and external partners
- Comfortable with technology and the ability to evolve claims systems and processes to drive better efficiencies and outcomes
- Active adjuster license required — resident state license if available, otherwise a Designated Home State (DHS) license
- Willing to obtain all licenses within 60 days, including completing state required testing
- Demonstrated commitment to quality, accuracy, and attention to detail
- Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information.
Benefits:
- Generous health-insurance package with nationwide coverage, vision, & dental
- 401(k) retirement plan with employer matching
- Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
- Generous family leave policy after 8 months of continuous work
- Work from anywhere to facilitate your work life balance
- Apple laptop, large second monitor, and other quality-of-life equipment you may want.
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