Salesforce Data Quality Manager
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Job Description
Salesforce Data Quality Manager overseeing CRM data operations, migrations, governance, and team leadership for First Advantage. Improving trusted Salesforce data quality across revenue and business functions.
Responsibilities:
- Own intake, prioritization, and delivery of Salesforce data changes, including record creation, updates, deletions, merges, ownership reassignments, bulk loads, and enrichment refreshes.
- Manage the data team's Jira Service Management queue, including triage, priority definitions, service levels, and weekly throughput.
- Lead acquisition and platform data migrations into Salesforce, including field mapping, validation, and reconciliation.
- Serve as the primary point of contact for Revenue Operations, Sales Operations, Marketing Operations, and Finance on Salesforce data requests.
- Publish weekly data operations summaries covering data hygiene work, sales-blocking items, and risks.
- Communicate deliverables, timelines, and stakeholder needs during US Eastern business hours.
- Apply and enforce master data standards for Accounts, Contacts, and account hierarchies.
- Operate enrichment and deduplication processes with ZoomInfo, DemandTools, Data Loader, and Workbench, maintaining documented rules and audit trails.
- Maintain stewardship procedures, runbooks, and field definitions.
- Own operational data quality reports and dashboards tracking completeness, duplication, and standards compliance.
- Convert data quality findings into remediation plans and report results to stakeholders.
- Manage, coach, and develop data stewards, data engineers, and data analysts.
- Set weekly priorities, review deliverables, remove blockers, and participate in hiring and onboarding.
- Build team capability in SQL, Salesforce data tools, and requirements analysis.
- Collaborate with the Head of DIO, Senior Data Analyst, Salesforce Solution Architect, Business Analysis, Corporate IT PMO, Revenue Operations BI, and Enterprise Data Architecture.
Requirements:
- Five or more years of experience in Salesforce data operations, data stewardship, or CRM data quality, including at least two years leading a team.
- Excellent written and verbal English communication skills.
- Demonstrated experience working with fast-moving, director-level business stakeholders during US Eastern business hours.
- Strong business analysis skills, including eliciting and documenting requirements and translating business needs into governed data changes.
- Hands-on SQL and data manipulation experience, including joins, deduplication logic, profiling, and validation of large record sets.
- Working knowledge of Salesforce Data Loader, Workbench, DemandTools or equivalent, and Salesforce reports and list views.
- Experience with account hierarchies, data enrichment providers such as ZoomInfo or Dun & Bradstreet, and deduplication at scale.
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