Claims Manager – medizinischer Bereich
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Job Description
Claims & Customer Service Agent at getolo managing customer inquiries through various channels. Collaborating with a strong team to optimize processes and improve customer satisfaction.
Responsibilities:
- Du bearbeitest Anfragen und Leistungsfälle unserer Kunden und agierst mit unseren Kunden über In- und Outbound-Telefonie, E-Mail sowie Chat
- Du arbeitest eng mit erfahrenen Kolleg:innen und Führungskräften zusammen
- Du unterstützt bei der Optimierung und Automatisierung unserer Prozesse und bringst Ideen ein
- Gemeinsam im Team erreicht ihr Tages- und Monatsziele – mit Fokus, Struktur und Teamgeist
Requirements:
- Erste Erfahrung in der Kundenbetreuung oder der Leistungsfallbearbeitung – idealerweise im medizinischen oder versicherungsnahen Umfeld
- Ein sicheres, freundliches Auftreten und eine klare, empathische Kommunikation
- Strukturierte, eigenständige Arbeitsweise und gutes Zeitmanagement
Benefits:
- Attraktives Fixgehalt
- Gestaffelte Urlaubstage, beginnend bei 28 Tagen (max. 30 Tage).
- Frei am 24. und 31.12
- Kostenloses Swapfiets-Fahrrad oder von uns bezuschussten BVG Umwelt- oder Deutschlandticket
- Hybridarbeit - aus deinem Home Office oder in unserem Büro in Berlin-Mitte
- Arbeite bis zu 60 Tage im EU-Ausland
- Nutzung von kostenlosen Coaching-Sitzungen mit nilo.health
- Teste unsere Produkte selbst! Wähle zwischen dentolo, petolo oder vitolo
- Weiterbildungsbudget ab 750 € jährlich
- Regelmäßiges (360 Grad) Feedback
- Legendäre Sommer- und Winterpartys
- Regelmäßige Teamevents
- Mitarbeitervergünstigungen über Corporate Benefits
- Zwei Ehrenamtstage pro Kalenderjahr
- Haustierfreundliches Büro
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