Claims Paralegal
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Job Description
Claims Paralegal managing commercial insurance claims for WithCoverage’s AI-powered risk management platform. Handling notices, documentation, deadlines, coverage support, and audit-ready claim files.
Responsibilities:
- Support the full claims lifecycle across GL, Cyber, D&O, Property, and Marine/Cargo lines
- Intake new matters, prepare and submit carrier notices, and track claims through closure under the direction of Claims Counsel
- Serve as a point of contact for clients, gathering information and documentation, providing status updates, and coordinating carriers, counsel, and vendors
- Assist with coverage analysis by organizing policy forms, endorsements, and prior correspondence
- Draft initial notice letters, demand letters, and routine carrier correspondence for attorney review
- Support litigation and recovery efforts by tracking deadlines, managing document requests, organizing discovery and defense materials, and compiling loss documentation
- Maintain complete, accurate, audit-ready claim files in the Agency Management System
- Prepare loss runs, claim summaries, and dashboard inputs for renewal narratives and client program reviews
- Partner with Claims Counsel, Operations, and Product to improve templates, checklists, and automated workflows
- Report to the Head of Claims and work closely with Claims Counsel and Claims Managers
Requirements:
- 2–5 years supporting commercial insurance claims, insurance litigation, or coverage matters within a carrier, law firm, or brokerage environment
- Paralegal certificate and/or bachelor's degree preferred
- Familiarity with commercial policy forms (GL, Property, D&O, Cyber, Marine/Cargo) is a strong plus
- Highly organized and detail-oriented, able to manage a high volume of active matters, deadlines, and documents
- Strong writing and communication skills
- Ability to draft clear correspondence and interact professionally with clients, carriers, adjusters, and outside counsel
- Comfortable working in claims or matter-management systems
- Eager to use automation and AI tools to work more efficiently
- Collaborative and proactive, with strong judgment, humility, and a bias toward action and continuous improvement
Benefits:
- Competitive compensation that includes equity
- Comprehensive benefit plans for medical, dental, vision, life, and disability
- Pre-tax accounts (FSA, HSAs, dependent care FSAs, commuter savings)
- Human Interest: 401(k) provider
- Flexible time off, sick leave, family and medical leave, and major national holidays
- A curated in-office employee experience, designed to foster community, team connections, and innovation
- Collaborative, transparent, and fun culture
- Internal promotion and career growth opportunities
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