Client Development Manager
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Job Description
Client Development Manager at ConceiveAbilities supporting sales strategies and leading a team in client development. Managing client relationships and driving growth in the fertility and surrogacy industry
Responsibilities:
- Partner with the VP of Growth to support day-to-day management of the CDS team (performance tracking, accountability, and execution support)
- Coach CDS team members on consultative sales skills, objection handling, follow-up quality, and conversion strategy
- Reinforce a high-performance sales culture through consistent team rhythms (1:1s, pipeline reviews, call coaching, and best practice sharing)
- Support the VP of Growth in rolling out new Growth initiatives (process changes, messaging updates, sales plays, tools, funnel experiments)
- Continuously evaluate funnel performance and refine team workflows that improve efficiency and conversion
- Plan and host educational webinars, community meetings, and in-person events to further inform Intended Parents of our value proposition and deliver a strong brand experience
- Represent the company at industry events, conferences, and customer meetings as needed
- Manage a limited portfolio of leads and consultations, converting prospective Intended Parents into clients
- Deliver a thoughtful, empathetic, and high-integrity consultative sales experience
- Ensure excellent follow-through, responsiveness and CRM hygiene, modeling the behaviors expected across the CDS team
Requirements:
- 5+ years of direct sales experience in a quota carrying/closing role & management experience
- Experience driving growth in a service or B2C environment
- Fluency with a wide array of sales and marketing tools
- Experience with digital and CRM work environments, specifically Salesforce, Google Workspace, RingCentral and Trello, and DocuSign
- Previous experience within the fertility or surrogacy market a major plus
Benefits:
- Generous PTO
- Remote-first culture, with participation in in-person Employee Events
- Travel for Employee Events
- Medical, dental, vision, short- and long-term disability, basic life, and voluntary life
- 401(k) with matching contributions
- FSAs
- Continuing education allowance
- The opportunity to make a difference and help build families
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