Client Engagement Account Manager
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Job Description
Client Engagement Account Manager for Brown & Brown, overseeing product and service delivery. Managing relationships and onboarding for pharmacy benefit accounts.
Responsibilities:
- Support the onboarding of new clients ensuring accurate set up within the Brown & Brown system
- Manage the RFP/procurement and market-check process for assigned accounts
- Assist with contract reviews and PBM contract negotiations
- Manage the audit process for assigned accounts
- Assist with Pharmalogic reporting including the evaluation of client utilization, trends and key findings
- Support and manage any client transitions to a new PBM
- Manage the strategic and tactical client relationship thus ensuring retention of clients and associated revenue
- Manage MSA/SOWs and subsequent renewals
- Manage issue escalation and resolution of any pharmacy related issues
- Responsible for the documentation of all key agreements, deliverables and client correspondence
Requirements:
- Bachelor’s degree in Business or Healthcare related field and/or 3-5 years of relevant Pharmacy Benefit consulting or PBM Account Management experience
- Ability to travel as required (up to 15% of time)
- Knowledge of both Pharmacy and Medical data
- Strong experience in MS Office and/or MS Excel
- Experience with Tableau
Benefits:
- Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
- Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.
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