Account Manager
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Job Description
Account Manager at Integrate managing strategic customer relationships. Responsible for driving growth, adoption, and renewals for enterprise marketing teams.
Responsibilities:
- Build and nurture strong, long-term relationships with Integrate’s strategic clients, acting as a trusted advisor and key point of contact
- Lead regular client interactions—including status meetings, upsell conversations, and quarterly business reviews (QBRs)—to ensure alignment and drive meaningful outcomes through the Integrate platform
- Proactively promote the adoption of new and enhanced features to maximize platform value across your customer portfolio
- Manage the full lifecycle of renewals and upsell opportunities, ensuring seamless execution and alignment with customer goals
- Partner closely with Product, Design, and Engineering teams to provide customer-driven insights that help shape the product roadmap and improve user experience
- Work cross-functionally with internal teams to ensure a coordinated, high-quality experience for every client
- Demonstrate excellent presentation and communication skills, operating with a sense of urgency, ownership, and professionalism
- Play an active role in contributing to team initiatives and fostering a collaborative, positive culture at Integrate
Requirements:
- 6+ years of experience in account management, customer success, or client services within a SaaS or technology company
- Proven ability to manage and grow enterprise or strategic accounts
- Strong understanding of SaaS business models, customer lifecycle, and retention drivers
- Experience with tools like Salesforce or similar CRM/CSM platforms
- Excellent relationship-building, communication, and negotiation skills
- Analytical and data-driven with the ability to derive insights to guide client strategy
- Bachelor’s degree in Business, Communications, or related field preferred
Benefits:
- Remote work
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