Client Import Analyst
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Job Description
Client Import Analyst supporting customs entries, tariff databases, compliance, and shipment release. Serving clients within Livingston’s international trade and customs brokerage operations.
Responsibilities:
- Act as primary support and day-to-day client contact for client service teams and operations
- Maintain client records, system defaults, tariff databases, associated vendors and keywords
- Facilitate release and entry summary completion
- Manage client and customs process activities, including release support, classifications, compliance and auditing
- Build and maintain working relationships with clients and carriers
- Prioritize and complete work according to client needs, customs requirements and Livingston standards
- Verify documentation for release, compliance and rating requirements
- Create, maintain and follow client SOPs and ESPs
- Ensure accurate and timely shipment release and rating across transportation modes
- Audit work completed by Release Pool or NSC in Air/Sea locations
- Support, guide and mentor Release Operations members at non-Air/Sea locations
- Escalate issues and recommend corrective actions
- Create customs entries and enter shipment information for EDI release, rating and billing
- Contact clients and carriers to obtain missing documentation, information or instructions
- Work with Customs and PGAs as necessary
- Conduct tariff, valuation and client/importer information checks
- Conduct documented internal audits
- Compile and report performance statistics for the Client Service Team
- Participate in daily team operations, meetings and special projects
- Coordinate and implement electronic data relationships
- Keep abreast of new system developments
- Perform other related duties and follow established policies and procedures
Requirements:
- 3 years of related experience
- High School/GED or equivalent
- Working towards or successful completion of the Certified Customs Specialists (CCS) designation with CSCB or NCBFAA, if not already obtained
- Successful completion of the CCS examination is mandatory for further advancement
- Excellent oral and written communication and organizational skills
- Client service-oriented interpersonal skills
- Ability to handle large volumes and meet tight deadlines
- Strong knowledge of company policies and procedures
- Attention to detail, organization, completeness and accuracy
- Good analytical and problem-solving skills
- Ability to make decisions and recommendations within authorized limitations
- Excellent time management skills
- Ability to present a professional image
- Knowledge of Word and Excel
- Ability to use a personal computer and common business machines/software
Benefits:
- Incentive opportunities
- Comprehensive benefits
- Professional development
- Flexible, growth-oriented environment
- Continuous learning opportunities
- Long-term support
- Accommodations throughout the recruitment process for applicants and employees with disabilities
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