Client Support Specialist – Billing
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Job Description
Client Support Specialist for Smartway Energy, responding to billing queries and providing client support. Collaborating with teams for issue resolution and billing tasks.
Responsibilities:
- Responsible for acting as a billing liaison between clients and company, resolving customer queries via phone and email while meeting productivity goals
- Follow up on returned claims, among other billing responsibilities
- Keep clients informed of billing and payment status
- Collaborate with internal billing teams and customer success as needed to resolve client cases
- Troubleshoot issues related to client accounts and collaborate with provider team to complete steps necessary to use health plan benefits
- Collaborate with technical teams to identify bugs and improve the client/provider experience
- Ability to work on a scheduled shift and holidays
Requirements:
- 1+ years experience in billing customer service
- Experience in healthcare and/or medical billing a plus
- Experience in billing setting in bank reconciliation, payment posting, ability to read and understand EOBs helpful
- Excellent attention to detail
- Excellent written and verbal communication skills
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