Client Support Specialist
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Job Description
Client Support Specialist providing support and resolving escalations for Assurant customers. Handling inquiries through phone, email, and webforms while supporting claims processes.
Responsibilities:
- Responsible for customer escalations and/or servicer inquiries through phone calls, emails, or webforms
- Support the claims process for repairs of home appliances, consumer electronics, plumbing, HVAC, & electrical systems
- Make repair and/or settlement decisions using appropriate steps to qualify and quantify the resolution from a cost saving and customer experience perspective within approved limits
Requirements:
- 3+ years of direct customer service experience, including handling escalations.
- 2+ years of business-to-business or vendor customer service experience.
- 2+ years of experience composing professional responses to external contacts.
Benefits:
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
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