Cohort Services Manager
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Job Description
Cohort Services Manager driving training, engagement, and ROI for Qualified Health’s AI platform. Supporting health systems through launches, adoption programs, events, and executive case studies.
Responsibilities:
- Lead implementation of Chat and Assistant Builder tools for new health system partners
- Coordinate with client stakeholders and internal teams to deliver smooth, on-schedule rollouts with appropriate communications and trainings
- Plan and execute engagement communications to build awareness and motivate clinical and non-clinical staff to use the platform
- Support change champion cohorts who model adoption and advocate for AI within departments
- Deliver live training sessions and develop role-specific guides and quick-start resources
- Use technology to make learning and adoption easier
- Develop on-demand collateral to deepen user skills and introduce new use cases
- Run ongoing engagement communications highlighting capabilities, outages, success stories, and re-engagement initiatives
- Host cross-client training sessions and facilitate user office hours
- Gather feedback to refine curriculum, materials, delivery, and the product
- Convene department-leader collaboratives to identify, prioritize, and scale high-value use cases
- Build workflow implementation packages connecting use cases to measurable impact
- Develop department-level and executive-facing case studies
- Help plan and run Qualified Circle, a peer network for health system AI executives
- Create packages enabling the customer success team to share and pitch proven solutions to other health systems
Requirements:
- 3–6+ years of experience in a role combining training/enablement, content creation, and event or program management
- Experience ideally in healthcare, health tech, or a related field
- Excellent written communication skills, with experience drafting or editing content for external publication
- Confident public speaker and facilitator, comfortable presenting to varied audiences from frontline staff to executives
- Strong organizational skills and ability to manage multiple workstreams and deadlines simultaneously
- Experience working directly with health system stakeholders or other enterprise clients is a plus
- Genuine interest in healthcare AI and desire to help health systems adopt it thoughtfully and effectively
- Legally authorized to work in the United States for any employer without requiring sponsorship now or in the future
Benefits:
- Equity packages
- Robust medical, dental, and vision insurance
- Flexible working hours
- Hybrid work options
- Inclusive environment that fosters creativity and innovation
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