Collections Coordinator
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Job Description
Collections Coordinator managing delinquent accounts through customer communication and payment negotiations. Ensuring outstanding payments through effective customer service and problem resolution.
Responsibilities:
- Provides customer service and leads debt collection efforts for assigned customers through contact via phone, email and mail.
- Responsible for fielding incoming customer calls regarding billing questions and retrieving payments.
- Keep detailed notes and records of all communications and actions on customer’s account.
- Answer customer questions regarding invoices and billing statements
- Set follow-up reminders timely to stay persistent with collection efforts.
- Provide invoices and statements to customers upon request.
- Investigate billing errors and disputes and follow-up with customers timely.
- With the assistance of management, negotiate partial repayment & payment plans if needed.
- Process credit or Debit memos on customer accounts if needed.
Requirements:
- High School diploma or equivalent is required
- 2-5 years’ experience in collections and customer service is required.
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