Commercial Account Executive, CCaaS
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Job Description
Commercial Account Executive at 8x8 driving new logo acquisition and revenue expansion in the Eastern U.S. Focused on selling integrated UCaaS, CCaaS, and CX solutions.
Responsibilities:
- Own and consistently achieve (or exceed) an annual sales quota within the Commercial segment.
- Drive net-new customer acquisition and expansion opportunities across contact center and unified communications buyers.
- Lead the end-to-end sales process, including discovery, solution alignment, demonstrations, commercial negotiations, and contract close.
- Position 8x8’s CCaaS, UCaaS, and CX portfolio to address customer pain points and business outcomes, with a focus on scalability and measurable ROI.
- Develop and maintain strong relationships with key decision-makers, including Directors, VPs, and C-level executives.
- Collaborate cross-functionally with Sales Engineering, Channel Partners, Customer Success, and Marketing to deliver cohesive, customer-centric solutions.
- Build and execute territory and account plans to grow pipeline, forecast accurately, and expand market share in the East region.
Requirements:
- 5+ years of B2B SaaS sales experience in a hunter or hybrid role, consistently meeting or exceeding quota.
- Proven success selling CCaaS, CX, UCaaS, or similar cloud-based communications solutions to Commercial or Mid-Market customers.
- Experience managing complex sales cycles involving multiple stakeholders and decision-makers.
- Strong discovery, consultative selling, and value-based messaging skills.
- Excellent relationship-building abilities with a track record of earning customer trust and long-term partnerships.
- Strong communication, presentation, and negotiation skills, with confidence engaging executive-level audiences.
- Self-motivated, highly organized, and comfortable operating autonomously in a fast-paced, high-growth environment.
- Experience selling contact center solutions (cloud or hybrid) including voice, digital channels, analytics, or workforce engagement tools (preferred).
- Familiarity with CX, AI-driven customer engagement, or conversational AI capabilities within contact center platforms (preferred).
Benefits:
- Certain roles are eligible for additional rewards, including discretionary merit increases, bonus and/or stock.
- Reasonable accommodation to individuals with disabilities in accordance with applicable laws.
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