Community Liaison, Marketing and Business Development
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Job Description
Community Liaison managing inbound/outbound communication and business development for HarmonyCares home-based healthcare. Educating community partners and potential patients on services and facilitating patient transitions.
Responsibilities:
- The Community Liaison is responsible for inbound/outbound communication and business development
- The role acts as the local market B2B, B2C, and D2C representative educating community partners and potential patients about the company, our mission and service offerings
- This role will help facilitate patient transitions of care from area facilities and referral partners to HarmonyCares
- Will explain the benefits of enrollment to eligible patients and caregivers
- Market analysis, along with competitive landscape, in which to differentiate HarmonyCares services to external referral partners
- Know and educate the community on our mission to provide high-quality personalized healthcare in the home for people that need it the most
- Meet or exceed agreed upon in person and virtual meeting goals with key decision makers
- Thoroughly understand eligibility and enrollment processes
- Provide education on and facilitate, as requested, benefit enrollment and processes
- Track performance in CRM demonstrating plan and adherence to budgeted targets for a given region
- Schedule face-to-face or phone discussions with patients and their caregivers (or other legal representatives) to provide guidance on patient eligibility for all programs
- For patients interested in being aligned or attributed to an accountable care organization (or other CMS alternative payment model), inform them about the program; if they opt to voluntarily align, collect Voluntary Alignment Form from patients (or their legal representatives)
- Answer inbound calls from patients, families, and facility staff members regarding the Company’s business units operating in the relevant market
- Promptly, accurately, professionally triage all patient concerns related to care needs, scheduling and billing to the appropriate department
- Oversee and document outreach calls conducted, and meetings scheduled with external sources
- Adhere to all company policies and procedures and all applicable laws and requirements
Requirements:
- Bachelor’s Degree or 4+ years of B2B sales experience
- 2+ years of health care related industry sales/marketing experience
- Must maintain a valid driver’s license and good driving record
- Excellent organization, problem solving skills
- Knowledge of sales techniques and territory management
- Excellent interpersonal communication, presentation and customer service skills required
- Proficiency with Microsoft Office, Word, Excel, Outlook
- Ability to travel within assigned territory and attend sales meetings as required
- Excellent written and verbal communication skills
- Ability to work independently and complete multiple tasks
- Strong organizational skills
- Self-motivated and driven individual who does not require significant oversight to perform at a high level after initial orientation and training
Benefits:
- Health, Dental, Vision, Disability & Life Insurance, and much more
- 401K Retirement Plan (with company match)
- Tuition, Professional License and Certification Reimbursement
- Paid Time Off, Holidays and Volunteer Time
- Paid Orientation and Training
- Great Place to Work Certified
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