Content Specialist
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Job Description
Content Specialist creating accessible sales training content for Guild Mortgage Company, a mortgage banking firm. Developing job aids, e-learning, SharePoint resources, and multimedia materials for retail sales teams.
Responsibilities:
- Create and maintain engaging, informative, and on-brand retail sales training content
- Develop new hire training materials, knowledge articles, SharePoint sites and resources, and internal communication content
- Regularly review and update training materials for campaigns, system enhancements, sales strategies, best practices, and regulatory updates
- Ensure training materials are accessible through the LMS, SharePoint, and other appropriate channels
- Collaborate with internal communication specialists to support announcements with job aids, images, and knowledge articles
- Work with training and marketing subject matter experts to gather content requirements and ensure messaging accuracy
- Conduct regular reviews and quality checks for accuracy, consistency, and effectiveness
- Gather feedback from trainers and teammates and integrate improvements into training programs and materials
- Support the Regional Sales Training Team, Salesforce Consultants, and Elevate Coaching Program
- Collaborate with Marketing, Operations, Reverse Mortgage, and Joint Venture teams
- Act independently under general direction and may mentor or guide less experienced professional contributors
Requirements:
- Bachelor's Degree directly in a relevant field (Communications, Marketing, Education, Instructional Design) or equivalent, required
- Minimum three years total work experience in positions with responsibility for processing mortgage foreclosures associated documents and timelines
- Minimum two years' experience in the mortgage industry
- Minimum three years' experience in content creation or training/education related role
- Proven experience in content development and instructional design, preferably in the mortgage or financial services industry
- Strong writing, editing, and visual design skills
- Experience with video editing and ADA standards preferred
- Proficiency in content authoring tools, learning management systems, and multimedia software
- Proficiency with data entry, PDF software programs, Microsoft Word, Excel, and PowerPoint required
- Excellent verbal and written communication skills required
- Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required
- Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required
- Ability to learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions
- Ability to adhere to process protocol and apply established protocols in a timely manner
- Ability to work primarily Monday–Friday during the business week
- Ability to travel 20–50%
- Work is primarily sedentary with frequent use of a computer keyboard and mouse
- Ability to accurately interpret audio and visual information in an office environment
Benefits:
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- AD&D insurance
- LTD insurance
- 401(k) with employer match
- Pleasant work environment
- Competitive compensation
- Excellent benefits package
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