Conversational AI Solution Engineer
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Job Description
Conversational AI Solution Engineer für Voice- und Chatbot-Automatisierung bei Teleperformance. Bewertung, Konfiguration und Integration von Conversational-AI-Lösungen für GSM-Kunden.
Responsibilities:
- Assess customer processes for automation potential and select suitable platforms
- Develop solution concepts for voice and chatbot implementations
- Evaluate and communicate technical feasibility, effort, and risks
- Configure and build voicebots and chatbots on established Conversational AI platforms
- Develop, test, and optimize prompts and dialogue flows
- Perform quality assurance and continuously improve bot performance
- Integrate interfaces with customer systems and implement data flows
- Handle technical implementation using JavaScript and Python
- Manage projects end to end, from technology evaluation and configuration through go-live
- Carry out project management and stakeholder communication
- Collaborate with customer IT teams on system integration
- Create and maintain technical documentation covering configurations, interfaces, and prompt libraries
- Proactively share knowledge within the team
Requirements:
- Successfully completed degree in Computer Science, Business Informatics, or a comparable technical field
- 3–5 years of relevant professional experience as a Conversational AI Engineer, Solution Engineer, Technical Consultant, or in a comparable role
- Demonstrated project experience implementing voicebots or chatbots on established platforms
- In-depth knowledge of configuration and prompt engineering on Conversational AI platforms
- Programming skills in JavaScript and Python
- Experience with API integration and system architecture
- Ability to assess automation potential in customer processes
- Strong project management and technical documentation skills
- Experience in a customer experience (CX) environment is an advantage
- German proficiency at C1 level required
- English proficiency at B2 level is an advantage
- Strong technical affinity and a structured, solution-oriented approach to work
- Ability to quickly familiarize yourself with new technologies
- Ability to communicate technical concepts clearly and effectively
- Ability to work independently and remain resilient during project phases
- Applications must include an up-to-date résumé and cover letter in German, submitted in PDF format
Benefits:
- Full-time position (40 hours/week, flexible working hours)
- Remote work / home office
- Permanent employment
- Equal opportunities and preference given to women where qualifications, capabilities, and professional performance are equivalent
- Applications from people with severe disabilities and persons with equivalent status will receive special consideration
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