Corporate Account Manager
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Job Description
Corporate Account Manager focused on client success with Sharebite's food ordering platform. Advocating for customer satisfaction and managing account onboarding and implementation processes.
Responsibilities:
- As a key member of our Corporate Account Management (CAM) team, this role will be responsible for ensuring that our corporate clients are successful and thriving as they use the Sharebite platform.
- You will proactively advocate for the customer, focusing on high levels of adoption to ensure the highest degree of customer satisfaction.
- You will develop yourself as a trusted advisor that empowers and enables our clients by coaching clients on the set of tools and solutions that Sharebite offers.
- This role will require a strong attention to process and the technical aspects of the Sharebite platform.
- You will need to be a great listener, strong communicator, as well as a curious and creative problem solver.
- Work closely with the corporate sales team on understanding specific client requirements and pain points.
- Synthesize information gathered across client conversations to assess the best set of configurations / structure for client accounts, and manage “A through Z” account set up process.
- Liaise cross functionally in order to ensure that new client needs are prioritized from a product and operations perspective.
- Answer ongoing client inquiries as they relate to onboarding / implementation, up until and after a client’s official launch date.
- Make strategic decisions to ensure an extremely smooth and efficient onboarding process and launch for each corporate client.
- Provide feedback to the corporate sales and account management / customer success teams, in order to close communication gaps.
- Effectively manage time to make each client feel special through a professional handholding experience.
- Maintain all corporate client information within our CRM platform, Salesforce.
- Serve as the primary orchestrator of client relationships, coordinating across internal teams to ensure customer needs are prioritized and delivered.
- Own accountability for follow-through on client requests, ensuring seamless communication and execution across all internal teams.
- Drive cross-functional collaboration to solve complex customer challenges, from problem identification through solution delivery.
- Manage the contract renewal cycle from scheduling initial meetings through negotiation, contract changes, and signature.
- Identify whitespace in accounts and create value-based presentations to promote upgrades and cross-sells.
- Consult with our existing customers to recommend additional solutions from the Sharebite portfolio.
- Devise and execute account strategies and plans to maximize account growth.
- Provide high touch client service, including escalation and coordination of support issues as needed.
- Demonstrate ability to grow accounts with increased conversion from upsell identification to closed won.
- Take on a buddy assignment for new team members as they go through the onboarding process.
- Participate in training sessions for new team members during their onboarding.
Requirements:
- Bachelor's degree from an accredited college or university, or relevant experience.
- 3+ years of experience in B2B customer success or account management, ideally at a SaaS or growth-stage tech company.
- Ability to successfully balance a wide variety of daily tasks and adjust priorities on the fly in a fast-paced environment over multiple engagements.
- Ability to work with a cross functional team (remotely).
- Demonstrated ability to remain composed and effective in high-pressure, fast-paced environments.
- Consultative selling skills, ability to fully understand a client’s business needs, and how the Sharebite offering can be fully utilized.
- Exceptional written and verbal communication skills demonstrated through email, conference calls, client visits and presentations, and internal meetings.
- High level of organization and focus, and ability to work under pressure.
- Strong familiarity with CRM solutions (e.g. Salesforce).
- Technical aptitude and ability to learn new concepts quickly.
- Experience with Salesforce is preferred.
- An understanding of the technical components around account management is a plus.
Benefits:
- equity
- multiple health insurance options
- a daily meal stipend
- competitive pay in line with industry and market standards
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