Enterprise Account Manager
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Job Description
Enterprise Account Manager in veterinary AI, supporting client rollouts and managing relationships. Requires strong organizational skills and account management experience in a fast-paced environment.
Responsibilities:
- Support enterprise rollouts by coordinating tasks, tracking progress, and assisting with client communications.
- Drive customer engagement activities such as check-in emails, scheduling QBRs, and preparing usage summaries.
- Assist Enterprise Accounts, Lead in maintaining strong relationships with enterprise clients by supporting follow-ups, documentation, and day-to-day tasks.
- Help prepare materials and insights for strategic account planning sessions and customer check-ins.
- Support implementation efforts by helping track milestones, gather customer information, and ensure internal alignment.
- Assist in creating and maintaining implementation timelines and checklists to ensure on-time delivery.
- Help facilitate customer onboarding by scheduling training sessions, sending welcome materials, and ensuring completion of early adoption tasks.
- Assist with onboarding and adoption tracking to help enterprise clients get the most from the platform.
- Identify opportunities to increase adoption within your accounts, using a mix of strategy, creativity, and practical insight.
- Manage and organize account activity within HubSpot to ensure seamless support for Enterprise clients.
- Monitor implementation tasks and flag any risks or blockers to the appropriate team members.
- Serve as a helpful point of contact for enterprise customers, escalating questions and issues to the appropriate team members.
- As part of a growing team, responsibilities may occasionally extend beyond those listed above to support CoVet’s broader goals.
Requirements:
- Account executive/management experience, preferably in the veterinary industry or a related field.
- Proven track record of hitting KPIs and monthly targets.
- Strong organizational and execution skills, with the ability to manage complex deployments.
- Demonstrated ability to guide clients through implementation and adoption.
- Excellent communication and stakeholder management skills.
- Fluency in English is required, with French and/or German considered a strong asset.
- Proficiency in CRM tools (e.g., HubSpot) and project management platforms.
Benefits:
- Remote-first culture with flexible working arrangements
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