Customer Care Dispatcher
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Job Description
Customer Care Representative ensuring exceptional service to customers, handling requests, and scheduling. Interacting via phone, email, and chat in a fully remote capacity.
Responsibilities:
- Ensure customers receive exceptional service
- Interact with customers for information about services
- Intake service requests and respond to complaints
- Schedule technical staff and handle calls to the service desk
- Triage reported issues and document in ticketing system
- Engage with customers via email, live chat, and other methods
Requirements:
- 1-2 years of experience
- Strong and professional communication skills
- Ability to listen attentively to customers
- Professional writing skills with correct grammar, spelling, and punctuation
- Friendly and professional manner in handling complaints
- Ability to analyze situations and investigate problems
- Passion for helping others and providing outstanding service
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