Customer Care Specialist – Spanish, Italian, French, Dutch, German Speaker
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Job Description
Customer Care Specialist delivering standout customer experiences at Finom. Supporting customers through various channels and managing complex inquiries with empathy and ownership.
Responsibilities:
- Deliver a "wow" customer experience across phone, chat, and email
- Build strong rapport with customers, especially during challenging situations
- Actively listen to understand customer needs, concerns, and root causes
- Communicate clearly and empathetically
- Take full ownership of customer issues
- Proactively follow up with customers
- Turn dissatisfied customers into loyal advocates
- Collaborate closely with internal teams to resolve complex issues
- Accurately document customer interactions
- Contribute to continuous improvement through insights and feedback
Requirements:
- Native or fluent speaker in German, French, Dutch or Italian (written and spoken)
- Proven ability to deliver exceptional, customer-first service — regardless of industry background
- Strong communication skills with emotional intelligence to handle high-impact customer situations
- Natural sense of empathy and genuine desire to help people
- Resilience and composure when dealing with complaints or difficult conversations
- Proactive mindset with strong follow-through
- Comfort working in a fast-paced environment
- Agile, adaptable, and energized by change
- Strong problem-solving skills and confidence to take ownership
Benefits:
- Make a genuine impact on the product
- Resources and opportunities for continuous personal and professional development
- Flexibility of traveling and working remotely or in a hybrid model across Europe
- Stock Options Program
- Unwavering support and care
- Work & Swim Program • Usage of the company's flats in Cyprus
- Equal opportunity employer and embraces diversity
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