Customer Delivery Manager
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Job Description
Customer Delivery Manager leading customer delivery and SaaS integrations for Granular Energy’s clean-energy portfolio platform. Managing teams, enterprise implementations, and process improvements across Europe.
Responsibilities:
- Oversee the Technical Solutions/Customer Delivery team
- Implement structural, cultural, and operational changes to delivery processes
- Improve processes, especially customer integration workflows
- Oversee client delivery activity and report on the health of ongoing projects
- Escalate issues and personally unblock complex situations
- Manage team workload, accounts, planning, rituals, and performance
- Manage implementation projects for selected accounts
- Analyze ETRMs, billing systems, ERPs, CRMs, and client data representations
- Design robust data and integration pipelines with the SaaS portfolio management platform
- Participate in integration implementation through scripting when necessary
- Identify and deliver project, process, and customer-resolution improvements
- Identify opportunities for platform upselling and new platform capabilities
- Contribute to product and cross-functional projects
Requirements:
- STEM education
- Experience of SaaS implementation or practical experience figuring out complex business processes from data and analysis, such as business analyst, consultant, or auditor
- Industry experience ideally in energy, commodity trading, banking, or at SaaS vendors
- Experience managing a team, including performance assessment and assigning workload
- Excellent remote communication skills and ability to interact with diverse internal and external stakeholders
- Strong analytical mindset and problem-solving skills, with acute attention to detail
- Knowledge of a scripting language, preferably Python
- Ability to drive LLMs in a controlled way to automate workflows
- Comfortable working in a fast-paced environment under tight deadlines while maintaining high quality
- Advanced proficiency with Excel and PowerPoint
- Fluent in English
- Experience in startup and/or remote environments is a strong plus
- Knowledge of energy-industry systems, including energy retail CRM, ETRM, front-to-back solutions, accounting software, and utility business processes
Benefits:
- Remote first: WFH or your local co-working space
- Three all-hands gatherings each year
- 30 days holiday (plus public holidays)
- Gym subsidies
- Access to therapy via Spill
- Share options in a fast-growing company (BSPCE/EMI)
- Opportunity to make an impact on an early-stage climate product in a high-impact space
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