Technical Product Implementation Specialist
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Job Description
Technical product implementation specialist deploying Teladoc Health’s virtual-care devices and software. Configuring systems, resolving network issues, and guiding healthcare customers through go-live.
Responsibilities:
- Independently lead customer implementation activities from pre-deployment planning through go-live and project closure
- Manage multiple complex implementation projects while meeting quality, timeline, and customer satisfaction objectives
- Serve as the primary technical point of contact during implementation activities
- Partner with Technical Project Managers to execute implementation plans
- Coordinate with logistics, support, engineering, product, and customer stakeholders
- Configure, deploy, validate, and optimize Teladoc Health hardware and software solutions
- Evaluate customer technical environments and recommend infrastructure readiness and implementation requirements
- Troubleshoot and resolve complex hardware, software, network, and connectivity issues
- Collaborate with customer IT teams on firewall, routing, wireless, VPN, and network configurations
- Conduct validation testing and acceptance activities
- Build relationships with customer technical and operational stakeholders
- Communicate requirements, milestones, risks, and technical recommendations
- Deliver customer training and knowledge transfer
- Identify implementation risks and develop mitigation plans
- Escalate critical issues and drive issue ownership through resolution
- Contribute to implementation standards, playbooks, best practices, and process improvements
- Provide feedback to Product, Engineering, and Operations teams
- Participate in pilot deployments, product introductions, and readiness activities
- Maintain implementation records, technical documentation, testing results, training documentation, and acceptance materials
- Support emergency troubleshooting and repair activities
- Mentor less experienced implementation team members and share technical knowledge
Requirements:
- Bachelor's degree in Information Technology, Engineering, Healthcare Technology, Computer Science, or a related field; or equivalent combination of education and experience
- Minimum 4 years of experience in technical implementation, healthcare technology, network administration, field services, systems deployment, or related technical environments
- Demonstrated experience leading customer-facing implementation projects
- Experience supporting enterprise software and hardware deployments
- Advanced understanding of Windows operating systems and endpoint support
- Advanced troubleshooting skills across hardware, software, networking, and connectivity environments
- Strong knowledge of TCP/IP networking, wireless technologies, routing, switching, VPNs, and firewall configurations
- Understanding of healthcare technology environments and clinical workflows
- Familiarity with remote management and support tools
- Knowledge of system integration methodologies and implementation best practices
- Understanding of HIPAA and healthcare data security requirements
- Strong customer relationship management skills
- Excellent verbal, written, and presentation skills
- Strong analytical and problem-solving abilities
- Exceptional organizational and project management skills
- Ability to prioritize and manage competing priorities
- Ability to influence outcomes across cross-functional teams
- Self-motivated with the ability to work independently with minimal supervision
- Ability to effectively communicate complex technical concepts to technical and non-technical audiences
Benefits:
- Inclusive benefits program centered around employees and their families
- Meaningful opportunities for career growth, leadership, and development
- Innovative and inclusive workplace culture
- Equal opportunity employment
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