Implementation Consultant – Service
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Job Description
AI implementation consultant configuring Gigawatt’s field-service platform for major U.S. utilities. Translating legacy work rules into trusted schedules, dispatch areas, and exception workflows.
Responsibilities:
- Configure the Gigawatt Service module end to end, from intake and analysis through configuration, validation, sign-off, and promotion
- Map utility work categories and legacy order types into ticket types, durations, skills, priorities, and SLAs
- Convert legacy territories, routing tables, and cross-references into dispatch areas and scheduling constraints
- Set KPI weights for operating companies and explain scheduling differences to client operations teams
- Tune exception rules so unplaceable work enters named queues with clear reasons
- Model skills, certification grades, crew composition, territory boundaries, appointment windows, site access, permits, parts, equipment, and hours-of-service constraints
- Replace hand-coded legacy rules with configured business needs using form builders, rules engines, and online validation
- Establish reusable best-practice configurations across operating companies and avoid unnecessary forks
- Lead adoption of engine-driven service workflows for crews and dispatchers
- Run the AI-assisted configuration flywheel and partner with Product and Engineering on fit-gap analysis
- Validate schedules against dispatcher expectations before go-live
- Triage production issues through the promotion process
- Serve as the client’s day-to-day point of contact and first line of defect intake
- Produce reusable configuration templates for ticket types, crew models, and calendars
Requirements:
- 7+ years in field service management, configuring, implementing, or consulting on FSM software for enterprise customers
- Hands-on, declarative configuration experience with IFS Field Service Management, ClickSoftware / Salesforce Field Service, Oracle Field Service, ServiceNow Field Service Management, SAP Field Service Management, or similar
- Experience configuring work types, resources and skills, territories, calendars, scheduling policies, or optimization rules
- Understanding of scheduling constraints, priorities, SLAs, travel, optimized schedules, and dispatcher overrides
- Led requirements workshops with operations and dispatch stakeholders
- Taken configuration through testing, UAT, and go-live on at least one enterprise rollout
- Experience mapping and migrating data from a legacy field service or work-management system, including parallel runs and cutover
- Experience helping field organizations adopt new ways of working
- Comfortable working with supervisors, crew leads, and labor stakeholders
- Comfortable with structured data, spreadsheets, and AI tooling
- Based in the United States and able to travel to client sites
- Nice to have: utility field operations experience, legacy-system migration, mobile workforce rollouts, integration exposure to asset management/GIS/outage management/inventory systems, AI-accelerated configuration workflows, and reusable-component design
Benefits:
- Ability to work from any U.S. time zone
- Travel to client sites
- AI-accelerated workflow and tooling
- Opportunity to configure field service for a major U.S. utility
- Lean, senior team environment
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