Enterprise Implementation Consultant – Public Sector
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Job Description
Enterprise Implementation Consultant deploying Samsara’s IoT platform for public-sector customers. Managing adoption, training, and cross-functional customer success engagements.
Responsibilities:
- Help enterprise public-sector customers deploy and adopt Samsara’s IoT solutions
- Own customer relationships and ensure successful solution deployments
- Manage technology deployments for large-scale customers and accelerate time to value
- Create launch plans and roadmaps to increase product usage
- Track implementation progress, participation, product adoption, and account health
- Run training sessions and demonstrate Samsara technology to executives and day-to-day users
- Manage multiple customer engagements in parallel
- Collaborate cross-functionally with Sales, Support, Sales Engineering, Product, Customer Success, and Support teams
- Mentor wider Customer Success and Support teams
- Explain Samsara platform capabilities to diverse customers
- Champion Samsara’s cultural principles
Requirements:
- 3+ years of experience in a senior Customer Success, account management, or strategic consulting role
- Experience supporting or working with technical products
- Strong priority management and high emotional intelligence
- Strong problem-solving skills
- Proven ability to build trust and communicate effectively with executives, Product and Engineering leadership, and software users
- Ability to take initiative and thrive in a fast-paced, change-heavy environment
- Diplomacy, tact, and poise under pressure
- Bachelor’s degree from a 4-year institution
- Candidates must reside in the US, excluding Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.
Benefits:
- Performance-based bonus/variable pay
- Equity for eligible roles
- Flexible, employee-led remote model
- Professional development stipend
- Comprehensive health plans
- Parental leave plans
- Flexible working model
- Remote work support
- In-person office option
- Equal opportunity employment
- Reasonable accommodations throughout the recruiting process
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