Senior Website Implementation Specialist
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Job Description
Senior Drupal specialist building and maintaining Acquia-hosted property websites for a nationwide multifamily real estate portfolio. Managing implementations, support tickets, SLA delivery, QA, and custom backend development.
Responsibilities:
- Build, configure, and maintain residential property websites in a customized Acquia-hosted Drupal environment
- Implement and adapt website templates and structured CMS components from project briefs and creative assets
- Perform custom backend coding and manual configuration when native CMS functionality or standard modules are insufficient
- Troubleshoot technical limitations, backend blockers, and implementation bugs
- Follow Acquia Cloud deployment, staging, and hosting workflows and maintain technical documentation
- Execute end-to-end new property website implementations
- Replicate established web architectures across expanding property portfolios and customize property-specific data and content
- Configure components, verify asset mappings, and ensure visual and functional consistency
- Prepare and stage websites for formal testing before launch
- Own, triage, prioritize, and resolve website support and maintenance tickets according to SLAs
- Maintain ticket statuses, track resolution deadlines, and flag potential SLA delays
- Balance maintenance tickets and support requests with high-priority website builds
- Conduct functional and visual testing before QA handoff
- Validate content placement, responsiveness, cross-browser performance, and template consistency
- Resolve QA feedback and verify technical requirements
- Maintain organized files and assets using naming conventions and directory standards
- Use AI tools such as Claude to investigate code, troubleshoot bugs, and accelerate implementation tasks
- Review, test, and validate AI-assisted code for integrity, security, and performance
- Identify implementation bottlenecks and propose process improvements
- Develop and update technical checklists, SOPs, and repeatable documentation
- Collaborate with the Website Project Manager, website developers, and cross-functional technical stakeholders during standups, testing, and deployments
Requirements:
- 4+ years of professional web development and CMS implementation experience
- Hands-on expertise building and maintaining customized Drupal websites
- Extensive proficiency with Drupal backend architecture, modules, and configurations
- Hands-on experience operating within the Acquia Cloud ecosystem
- Familiarity with project management platforms such as Notion or similar
- Familiarity with ticketing systems such as Jira or similar
- Ability to manage high-volume ticketing queues and monitor SLA commitments
- Experience executing rigorous QA testing protocols
- Strong documentation, checklist-driven workflows, and standardized file-structure practices
- Highly organized, detail-oriented, and disciplined execution style
- Ability to work autonomously in a heads-down technical role
- Proactive clarification of requirements before building
- Practical comfort integrating AI tools such as Claude for code investigation, debugging, and task automation
- Engineering judgment to manually validate and test AI-assisted outputs
- Ability to work inclusively with individuals from varied backgrounds
- Ability to work a split shift with some overlap with the client’s time zone
- Must be present for in-person training during the first 3.5 weeks
Benefits:
- In-person training programs during the first 3.5 weeks
- Benefits and compensation information shared during the offer process
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