Customer Experience Associate
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Job Description
Customer Experience Associate providing front-line customer service support for ReSource Pro Compliance. Handling inquiries related to insurance regulatory compliance and client intake.
Responsibilities:
- Receive and handle customer inquiries via inbound/outbound phone calls, email, and/or chat
- Answer questions professionally and assists customers by completing a task or process for them
- Provide exceptional customer service to customers
- De-escalate frustrated customer situations
- Find solutions to provide an exceptional customer experience
Requirements:
- High School diploma or equivalent
- MS Office - Word, Outlook, Access, and strong Excel skills
- Located in the Central time zone to accommodate the needs of clients
- Customer-centric mindset, enjoy providing a service and solving customer problems
- Strong written and verbal communication skills, able to convey information to clients and effectively deescalate customer frustrations
- Team player mentality and commitment to supporting other team members
- Process-focused and detail oriented, committed to accurate documentation
- Technological proficiency – able to learn, utilize, and navigate a variety of external and internal systems
Benefits:
- Generous PTO plan with paid holidays + floating holidays
- 100% paid Employee Healthcare on Day 1
- Eligible for all medical, dental, and vision benefits on Day 1
- 401k with employer match, vested on Day 1
- Opportunity to work for a growing, global organization.
- Ability to engage with clients and internal partners to make an impact.
- Organization-wide focus on growth and development
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