Customer Experience Representative
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Job Description
Customer Experience Representative providing support to agents and policyholders. Utilizing technology and communication skills in a remote role within the insurance industry.
Responsibilities:
- Support our world-class customer experience team by fielding questions from agents and policyholders regarding policy and underwriting questions via phone, email, and chat.
- Utilize our Zendesk ticketing system to accurately find, examine, and troubleshoot inquiries from customers and agents.
- Processing endorsements and cancellations for our agents and policyholders.
- Other miscellaneous projects and administrative duties as needed.
Requirements:
- 3+ years of experience in the insurance, customer service industry, or related field.
- Bi-Lingual (English/Spanish) is a plus.
- High School Diploma or its equivalent (GED) is required.
- Must be proficient with MS Office and other internal insurance-related programs, systems or applications. (Outlook, Word, and Excel).
- Ability to communicate effectively using programs such as Slack & MS Teams.
- Previous experience using Zendesk is a plus, but not required.
- Reliable high-speed internet connectivity required.
- Designated quiet work from home space.
Benefits:
- Medical, Dental, and Vision
- Short- and Long-Term Disability (Company Paid)
- Voluntary Long-Term Disability
- Employee Life & AD&D (Company Paid)
- Voluntary Employee, Spouse, and Child Life & AD&D
- Healthcare, Dependent Care, and Transit FSA, and Healthcare Savings Account (HSA)
- 401K with a generous matching contribution and no vesting schedule
- 20 days of PTO annually (prorated based on hire date)
- Company Paid Holidays and 2 “Choose Your Own Holidays”
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