Customer Expert, Italian Speaking
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Job Description
Italian-speaking customer expert supporting telecommunications clients remotely in Greece. Providing technical troubleshooting, account support, and service resolution for a leading technology partner.
Responsibilities:
- Act as the primary point of contact for Italian-speaking clients regarding complex telecommunications inquiries and account management
- Provide technical troubleshooting and diagnostic support for telecommunications hardware and digital service platforms
- Maintain high levels of customer satisfaction by delivering precise, industry-specific solutions in a timely manner
- Ensure accurate documentation of all customer interactions within the telecommunications CRM system
- Collaborate with cross-functional teams to resolve service outages or billing discrepancies effectively
- Consistently meet individual and team KPIs defined by the tech leader partner
- Stay updated on the latest telecommunications product launches to provide expert-level guidance to users
Requirements:
- Native or fluent Italian (spoken and written) is mandatory
- Valid EU passport is mandatory
- Professional proficiency in English
- Strong interest in the telecommunications industry
- Passion for modern technology
- Excellent communication and problem-solving skills for high-volume customer support environments
- Ability to thrive in remote work settings while based in Greece
Benefits:
- Competitive Monthly Salary + 2 Extra Salaries Per Year (13th and 14th month)
- Fully Paid Training programs
- Comprehensive Health Insurance package
- Fully Paid Relocation Package including flight, airport transfer, and hotel accommodation upon arrival in Greece
- Lucrative Monthly Performance Bonus based on your individual contribution
- Continuous career development
- Internal promotion opportunities
- Remote work arrangement
- Mediterranean lifestyle and quality of life in Greece
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