Italian Speaking Customer Expert
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Job Description
Italian-speaking customer expert supporting car-sharing bookings, accounts, navigation, and travel-app issues. Mercier Consultancy Group connects multilingual talent with international organizations across Europe.
Responsibilities:
- Provide high-quality support to Italian-speaking customers regarding car-sharing bookings and account management
- Assist travelers with real-time navigation issues, vehicle access inquiries, and journey-related troubleshooting
- Deliver efficient and empathetic service through various communication channels
- Collaborate with international teams to optimize the travel user experience
- Handle sensitive billing and trip documentation information with precision and confidentiality
- Stay updated on travel technology trends to provide expert advice and guidance
- Ensure every interaction contributes positively to the reputation of global mobility partners
Requirements:
- Native or fluent Italian (spoken and written) is mandatory
- Valid EU passport or a valid work permit for Greece
- Previous experience in customer service or the travel industry is a significant advantage
- Strong command of English for internal training and global team collaboration
- Tech-savvy mindset with ability to troubleshoot travel app-related technical queries
- Positive, professional, and service-oriented personality
Benefits:
- Competitive Monthly Salary plus performance-based incentives
- 2 Extra Salaries Per Year (13th and 14th salary)
- Monthly Performance Bonus
- Fully Paid Relocation Package including flight tickets, initial airport transfer, and hotel accommodation
- Comprehensive, fully paid training program
- Full Private Health Insurance coverage
- Support from Mercier Consultancy Group throughout your entire transition and tenure
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