Italian Speaking Customer Expert – Premium Coffee Machines
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Job Description
Customer Expert advising Italian-speaking customers on premium coffee machines for Mercier Consultancy Group. Providing technical troubleshooting, product guidance, and bespoke service for a global premium Food & Beverage brand.
Responsibilities:
- Provide expert consultation to Italian-speaking customers regarding premium coffee machine maintenance and brewing techniques.
- Manage high-value customer inquiries within the Food & Beverage industry, ensuring a bespoke service experience.
- Troubleshoot technical issues for high-end coffee equipment while maintaining a professional and knowledgeable tone.
- Promote exclusive coffee accessories and membership programs to enhance customer loyalty and brand engagement.
- Maintain accurate records of customer interactions to contribute to the continuous improvement of the service experience.
- Stay updated on the latest innovations and product releases within the premium Food & Beverage market to provide cutting-edge advice.
Requirements:
- Native or fluent Italian (spoken and written) is strictly required.
- Strong command of the English language for corporate communication.
- Valid EU passport (mandatory) to support your transition for these Italian-speaking jobs.
- Passion for the Food & Beverage industry, with a particular interest in premium coffee culture.
- Excellent communication and problem-solving skills suitable for a premium brand environment.
Benefits:
- Competitive Monthly Salary
- Fully Paid Training
- Health Insurance
- Fully Paid Relocation Package (flight, transfer, hotel)
- Monthly Performance Bonus
- 2 Extra Salaries Per Year (13th and 14th salary)
- Career development pathways within the Food & Beverage sector
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