Customer & Partner Advisory Boards Lead
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Job Description
Cisco CX marketing leader designing customer and partner advisory programs. Turning feedback into intelligence that shapes product roadmaps, messaging, and investment decisions.
Responsibilities:
- Define, develop, and manage a global CX Customer Advisory Board program
- Manage and nurture a community of customers as trusted advisors
- Define and champion a CX Partner Advisory Board across geographies
- Engage with and nurture practitioner programs such as Cisco Communities and Ask Cisco IQ
- Drive engagement from CX Product Management and Marketing into practitioner communities
- Orchestrate high-value feedback loops to transform customer insights into actionable, data-driven intelligence
- Strengthen understanding of customer needs across CX Product Management
- Synthesize customer and partner feedback to guide executive decisions and planning
- Use insights to shape future product roadmaps, validate positioning and messaging, and guide investment decisions
Requirements:
- Bachelor’s degree + 12 years of related experience, OR Master’s degree + 8 years of related experience
- Experience leading portfolios of strategic programs with enterprise-wide impact, ideally within a large, matrixed organization
- Experience building and implementing customer and/or partner advisory programs
- Ability to manage end-to-end lifecycles for complex, cross-functional projects
- Excellent cross-functional collaboration and ability to serve as a trusted advisor to executive leadership
- Strong communication skills and ability to drive measurable impact through customer-led initiatives
- Strategic thinking that prioritizes customer points of view and uses data/AI to synthesize insights
- Ability to thrive in a fast-paced environment and adapt to shifting priorities with operational complexity
Benefits:
- Medical, dental and vision insurance
- 401(k) plan with a Cisco matching contribution
- Paid parental leave
- Short- and long-term disability coverage
- Basic life insurance
- Potential Cisco restricted stock unit grants
- 10 paid holidays per full calendar year
- 1 floating holiday for non-exempt employees
- 1 paid day off for employee’s birthday
- Paid year-end holiday shutdown
- 4 paid days off for personal wellness
- 16 days of paid vacation time per full calendar year for non-exempt employees
- Flexible vacation time off program with no defined limit for eligible exempt employees
- 80 hours of sick time off provided on hire date and each January 1st thereafter
- Up to 80 hours of unused sick time carried forward
- Additional paid time away for critical or emergency family issues
- Optional 10 paid volunteer days per full calendar year
- Annual bonuses for non-sales roles, subject to Cisco’s policies
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