Customer Service Associate
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Service Associate Representative assisting patients with fertility plans and medications. Ensuring a positive patient experience with excellent customer service skills in a supportive environment.
Responsibilities:
- Ensure process efficiency – Work with both patients and physicians to coordinate fertility plans and medications.
- Own the patient experience through resolving customer issues and ensuring 100% follow-up to customers.
- Pay attention to detail – Accurately obtain and enter patient information, including shipping, insurance and payment information.
- Be a team player – Escalate complex claims to the appropriate team for further action.
Requirements:
- An empathetic and fun-loving personality with a few good jokes on the ready
- High School Diploma or GED required
- Excellent customer service, organization and time management skills
- Multitasking - Operating several systems at once
- PC skills including knowledge of Microsoft Office Suite (Outlook) and Internet
- Internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
Benefits:
- Health coverage effective day 1 (including medical, dental, vision)
- Holiday, PTO and OT pay
- 401K with company match
- Tuition reimbursement
- Fun, friendly and unique culture – bring your whole self to work every day!
Similar Jobs
Customer Care Associate – Medicaid Call Center
Customer Service Representative providing quality customer service in KanCare Contact Center. Responsible for documenting information and eligibility process inquiries in a remote setting.
Customer Service Representative
Customer Service Representative for InteLogix offering exceptional support and solutions to SNAP EBT inquiries. Seeking energetic bilingual individuals passionate about delivering top-notch customer service experience.
Customer Service Representative
Customer Service Representative ensuring service excellence in managing Residential Earthquake policies for producers. Communicating effectively via phone and email in a high-volume environment.
Bilingual Customer Service Representative
Customer Service Representatives respond to child support customer inquiries for SMI. Maintaining communication and documenting service records following procedures.
Spécialiste du service à la clientèle bilingue
Bilingual Customer Service Specialist handling insurance client inquiries and assisting with policy management. Delivering outstanding customer service and ensuring client satisfaction with follow-ups.
Customer Experience Enablement Manager
Customer Experience Enablement Manager at EverPro enhancing customer support through enablement programs. Design and drive strategies to improve customer experiences and retention within a SaaS environment.
Customer Service Representative / Office Administrator
Customer Service Representative handling significant inbound leads for a fencing installation company. Focused on customer communication, CRM management, and administrative support in a remote setup.
Sales Support Specialist
Sales Support Specialist supporting the growth of dental laboratory services. Managing Salesforce activity, communications, and sales materials for outside sales team.
Operational Support Specialist
Operational Support Specialist at Dialogue ensuring efficient patient flow and technical support for telemedicine services. Collaborating with teams to maintain operational efficiency in Canada.
Customer Care and Sales Advisor
Customer Care and Sales Advisor I assisting with customer inquiries and sales at Sparklight. Focuses on building trust and resolving issues while demonstrating product value.
Disaster Relief Customer Service Agent
Disaster Relief Customer Service Agent providing exceptional support via phone. Assisting customers impacted by catastrophic weather with inquiries and following protocols.
Customer Experience Representative
Remote Health Consultant at BodySpec assisting clients with health data and questions. Engaging in meaningful conversations without scripts and providing empathetic responses.
Customer Service Specialist
Customer Service Specialist supporting utility scale solar market at Paige Datacom. Responsible for quoting, order entry, and ongoing customer communication in a remote setting.
Support Representative
Support Representative facilitating student interactions and addressing concerns for ELVTR's online education. Engaging directly with students and offering live class assistance and community support.
Customer Service Call Center Representative
Customer Service Call Center Representative interacting with customers via multiple channels. Resolving inquiries, providing service options, and ensuring customer satisfaction.
Sales Support Specialist
Sales Support Specialist assisting customers with new insurance policies. Collaborating with Sales Reps and guiding clients through purchase processes.
Billing and Reimbursement Customer Service Representative
Customer Service Representative in the Billing department of Clarity Clinic. Handling patient communications, payments, and supporting collection processes with confidentiality.
Client Portal Support Specialist – SalesForce Focused
Client Portal Support Specialist at Modern Family Law managing client portal and Salesforce support tickets. Troubleshooting issues and ensuring efficient resolution while collaborating across teams.
Customer Service Representative
Customer Service Representative at The Cigna Group responding to healthcare provider inquiries. Focused on delivering excellent service in a remote setting.
Customer Support Consultant, Native French, English C1
Customer Support Consultant at SupportYourApp delivering outstanding customer service in a remote and multicultural setting. Managing tickets and providing troubleshooting assistance for clients in various industries.