Customer Care Associate – Medicaid Call Center
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Job Description
Customer Service Representative providing quality customer service in KanCare Contact Center. Responsible for documenting information and eligibility process inquiries in a remote setting.
Responsibilities:
- Provide quality customer service in the KanCare Contact Center.
- Gather thorough documentation and enter information into various systems.
- Answer questions about the eligibility process and provides general program information for Family Medical and E&D/LTC Programs.
- Respond to calls courteously, accurately, and concisely.
- Provide a high-quality customer service and focuses on the accuracy of information provided.
- Evaluate information received through a phone contact and ask appropriate follow-up questions, solicits additional information, and evaluates the potential impact of the information provided.
Requirements:
- High School diploma or GED equivalent; post-secondary education preferred
- Minimum of six (6) months’ experience in customer service
- Minimum of six (6) months’ experience in Family Medical Medicaid eligibility (preferred)
- Knowledge of Medicaid and managed care programs (preferred)
- Bilingual Spanish/English with the ability to speak and read both languages fluently (preferred)
- Strong computer skills with the ability to maneuver in complex software systems (preferred)
- MS Office, Outlook, and Internet usage experience (preferred)
- Excellent data entry skills the ability to type 30 words per minute accurately (preferred)
Benefits:
- Health benefits (medical, dental, vision) are available on the first day of employment.
- Paid time off is accrued after 180 days (about 6 months) of employment.
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